VSS with SteamStor Firmware Guide

VSS with SteamStor Firmware Guide


StreamStor devices are accessed through a web browser by navigating to the devices IP Address. Config Tool will search for StreamStor devices within it's default Device Search that it performs every time it's opened. StreamStor will be found on UD-VSS-XXXX type devices and select enterprise NVR's, the Type field can be found in Config-Tool when looking for these devices on your network. 

Login to the web-interface using the designated Username and Password for your sites equipment. 
*If you see the below pop-up—DO NOT UPDATE—Click “Don’t show me again” and then click Cancel*

Plug-in Installation

If the webpage for the StreamStor device opens with a pop-up like one in the screenshot below, then the plug-in's need to be installed to access all of the available features within the web-interface. 
Follow This Guide to install the plug-ins. 



After logging into the server the “Server Overview” section will open and display information about the server and the devices that are connected to it. In the next section the individual compo- nents of the “Server Overview” section will be broken down.

StreamStor Layout

A - “Hello ‘user’” - is a drop down menu containing a “Logout” button
B - “Alarms” - is a button that will display a pop up menu containing unaddressed alarms and system warnings.
C - “Version” - is a drop down dialog box that shows the version information of all the different components that make up the VSS (Serial Number, Model, Firmware, etc)
D - Navigation Tree - is a tree based navigation menu allowing you to open up each section and see the available pages to configure the various software features of the VSS

Home Page Information Tiles

HDD Statistics - Hard Disk Drives

HDD Statistics shows the number of hard drives that that are online and reporting health statistics to the server. This can be viewed in more detail by navigating to Storage < Physical HDD where detailed information about each hard drive on the system can be found. This includes, serial numbers, SMART health, RAID groups, Temperature and more.

RAID State

RAID State shows the number of RAIDs configured for the system and provides a quick view of the status of each RAID. If there is Yellow in the circle then a RAID group is degraded. A degraded RAID can happen for several reasons, but note that it is still operating to some capacity and is still recording data. If there is Gray in the circle then a RAID has completely failed and is no longer recording any data.

Remote Device Status

Remote Devices shows the number of cameras that the VSS is monitoring and recording. If there is any Gray in the circle then a camera is offline. Note that this will display any camera that the VSS is configured to record or monitor. When troubleshooting first make sure that an offline camera isn’t a blank camera that was supposed to be removed from this VSS. More information will be found under Configuration < Device.

Record State

Record State shows the number of devices that are recording. A camera may be online but not recording for a number of different reasons.

NIC State - Network Interfaces

NIC State shows the state of all the network interface cards installed inside of the VSS server. Each site can have a different configuration for network cards based on various factors. Check your Master Network Schedule if you need to confirm what NICs should be connected. For more information regarding the network cards and TCP/IP information navigate to Setup < Network.

Case Overview

Within the Case Overview tile there is a button labeled “Details” that will open a pop-up dialog as shown above. This dialog provides a real-time representation of the case, it’s components, and the status lights that are displayed on the physical case itself. This is useful for finding the physical location of components that needs to be replaced. A Green light means that the component is good, a Red light means the component is failing and no light means that the component is disconnected.

VSS Configuration

The following sections will describe the key configuration details that must be setup in order to ensure data integrity and video storage.

Device Name

  • Make sure the Device Name is set correctly
  • Typically the Device Name corresponds to the VSS number. In most cases it will appear as “VSS 01”
  • Ensure that the HDD Full setting is set to Overwrite. If you do not have this set to overwrite, when the disk gets full it will stop re- cording.
  • Device Time Sync should be set to 24 unless specified otherwise.

Date & Time Settings

  • Date Format should be set to MM/ DD/YYYY.
  • Time Format Should be set to 24 Hour Time Setting.
  • Set the Time Zone to the local time zone.
  • Check DST and make sure the start and end dates are for 2:00am Sunday of the second week of March and the first week of November.
  • NTP should be on and pointed at the System Checker server or to the GPS time clock depending on how the system was configured to receive time.|

Record Configuration

Configuration < Record Configuration sets the time periods that cameras should be recording and what events may trigger this. Generally this will be set to a 24 hour period as shown below. 

Click the settings wheel next to a day. Make sure “All” is checked, select the settings icon, a pop up will open.
The following image shows the pop-up and with a proper 24 hour recording configuration. 

All periods equal 00:00—24:00. 

Record Control


To continue with a 24 hour recording period on all cameras: 
Go to Configuration < Record Control. Make sure the Main Stream is set to Manual for all channels on the Main Stream. **Sub Stream is not generally recorded on the VSS. 


Under Maintenance always select never for both “Auto Reboot” and “Auto Delete Old Files” .

Adding Cameras

To add a camera, go to Configuration < Device, Select Add and fill the pop up with the appropriate information. Click the “Connected”  next to the Password: input to verify that the details provided are correct. Select "Ok" to save the device to VSS. The device will save to the VSS configuration and start recording. 
*To see information about adding devices to Streamview check to Streamview Configuration Guide or the Streamview Manual. *See Camera Schedule for IP and Port numbers*

VSS Hard Drive Replacement

Using the Case Overview Section as described in the previous section titled “System Overview”, locate the malfunctioning hard drive. Please be sure to double check this by looking in the VSS interface and selecting the corresponding drive number. **Drive should not have any functioning lights or only RED lights. IF you are UNSURE, do not proceed. Contact Unity Support.

Step 1

Release the blue lock and pull the hinged door away from the case to release the hard drive cage. Pull the assembly out of the case and take to a safe, low static area.

Step 2

Remove the hard drive by removing the four screws from the bottom of the hard drive cage. Set the screws off to the side and remove the replacement hard drive from it’s packaging.

Step 3

Put the new hard drive in to the cage with the green circuit board facing the bottom and the ports facing the open end of the hard drive cage.

Step 4

Fix the hard drive to the cage with the four screws removed in the previous steps and put the hard drive cage back into the VSS.

Step 5

After the new hard drive is back in the VSS, login to Streamstor and navigate to Storage < Raid.

Step 6

A pop up menu will appear in the middle of the screen.
Double click the type section of the unconfigured drive labled “General HDD”.
This will unlock a drop down menu and highlight a bounding box around the cell that needs to be updated. See the next image to show what the box will look like after it is double clicked.

Step 7

Open the drop down menu and select “Global Hotspare”.
Click “Ok” and then when the pop up closes, click “Ok” again at the bottom left of the screen.
The new hard drive is installed and ready to use by the system.

This concludes the scope of this article.